Frequently asked questions about the gîte
Is bedding provided in each accommodation?
Beds with mattress protectors and sheets are available on site, as well as pillows and duvets for all guests.
Do I need to bring my own towels?
Yes, towels are not provided in the farmhouse rental.
Are the mas equipped with a television?
Each house has a television, DVD player and hi-fi system.
Do the houses have a Wi-Fi connection?
You will be able to connect to the Internet via Wi-Fi in each of our rentals, free of charge and with unlimited access.
How can I restore myself?
Fridges and freezers will allow you to store fresh products. If you don’t feel like cooking, you will be welcome at L’Auberge, the restaurant of Domaine Les Ranchisses. Located a few kilometres from the farmhouses, come and enjoy the specialities of Ardèche cuisine.
Are pets allowed in the farmhouses?
Our animal friends can stay with you in the accommodation.
Is the accommodation smoking?
For reasons of comfort and safety, you will have to go outside the house. Please use the ashtrays provided.
Do the mas have disabled access?
Unfortunately no, we are not yet equipped with disabled access.
Is the accommodation air-conditioned?
Our gîtes have air-conditioning except for the Maison d’Hermine and the Mas de Jeanne.
Is cleaning included in the price?
No, you will have to pay a supplement at the end of your stay if the cleaning has not been done.
Do you accept holiday vouchers?
Yes, you can use your holiday vouchers to pay for your stay.
Do I have to pay a deposit before entering the gîtes?
A deposit of €700 + €400 will be required on arrival.
What are the possible means of payment?
You can pay for your stay by credit card, cheque, cash or holiday vouchers. Click here
Are there any application fees?
For a reservation at Mas des Ranchisses, your booking fees are free!
Can a gîte be booked for a weekend only?
It is possible to rent a gîte for a short stay, but not during school holidays.
Where to go to take possession of the property?
Meet at the reception of the Domaine Les Ranchisses.
Can we book a stay all year round?
Yes, the farmhouses are open for rent all year round.
What time should we arrive?
You can take possession of the premises from 4 p.m. until the reception closes.
How do I cancel my booking?
See general sales conditions. Click here
If you haven’t found the answers to your questions, don’t hesitate to call us on +33 (0)4 75 88 31 97.
